From the first call to the last coat of paint
Planned and reactive maintenance, repairs and make-safe for homes and light-commercial buildings, run for the organisations that own, manage or insure them. Jobs range from a patch and paint to full rebuilds.
Property maintenance
Planned and reactive maintenance for organisations with a portfolio of homes or light-commercial buildings.
A work order comes in by email, portal or API, it's triaged, and the nearest qualified trade picks it up. Rates are agreed up front, and the client can follow every job to close-out. We already maintain care homes, retirement villages, apartment complexes and schools for government agencies, housing providers and property managers.
- Work orders triaged and dispatched around the clock
- Rates agreed up front and shown line by line
- A safety plan and pre-start checks before work starts
- Progress, photos and documents the client can check at any time
Emergency response and make-safe
Someone on call around the clock, and a crew at the property the same day.
Jobs are triaged the moment they arrive, so a collapsed ceiling over a sleeping family is handled before a cracked window. The client hears from us within the hour. When a big storm hits we can move crews between regions, as we did for Hawke's Bay after Cyclone Gabrielle.
- Same-day make-safe on every job
- Client notified within an hour
- Weatherproofing, hazard removal and temporary repairs
- Damage scoped on the same visit
Insurance reinstatement
Any repair an insured home needs, from a patch and paint to a full rebuild.
Our regional managers take the claim from scope to handover. An Alliance member runs the repair on site, and we deal with the insurer, the adjuster and any variation if more damage turns up once the walls are open. Smaller jobs are usually finished within about 30 days.
- On the panel for every major New Zealand insurer
- Scopes priced against each insurer's agreed rates
- Variations raised with the adjuster as soon as they're found
- Progress photos and written updates throughout
The worst damage gets seen first
Jobs are sorted into one of five tiers as they arrive. Whatever the tier, the client hears from us within an hour and a crew is there the same day.
Double Red
Risk to life. Structural collapse, live electrical hazards, flooding in an occupied building.
Immediate. Every available crew is redirected.
Red
Serious damage that will get worse today, or a vulnerable tenant: elderly, disabled, or a family with young children.
Same day
Orange
Most urgent jobs. Roof damage, broken windows, water getting in. Stable, but needs securing today.
Same day
Yellow
The building is usable and the damage is slow to spread, but it still needs a make-safe.
Same day
Green
Safe and stable. Light make-safe and routine repairs.
Same day
Everything that's part of the building
We look after the building itself, inside and out.
Walls and foundations
Framing, linings and decorating. Piles, foundations, floor framing and insulation.
Plumbing and electrical
Pipework, bathrooms, tiling, underfloor heating and electrical work.
Fixtures and fittings
Cabinetry, heat pumps and fireplaces.
Windows and doors
Frames, glazing, curtains and blinds. Doors, garage doors and electric doors.
Roof
Roof cladding, roof framing and ceiling insulation.
Outside
Fences, decks, verandas and tree work.
One visit. One job sheet.
Most repairs involve three or more visits from different people. Ours start with one, and the sheet is open to the client the whole way.
Job 10,412
Karori, Wellington · received 02:40 · tenant called 02:49 · client and property manager on file
- 01
Assigned
The work order comes in. One regional manager owns it from this moment to handover.
- 02
Make safe and scope
The builder tarps the roof and clears the hazard. The scoper films the lot, in 3D if it's big. A plumber or sparky joins the call if needed. The tenant only has to be home once.
- 03
Priced
Every line priced against the client's agreed rates before the call ends, so the job is ready to approve that day.
- 04
Safety plan sent
Apollo writes the site plan from the scope and sends it to the crew's phones. Pre-start checks are signed off on site.
- 05
Repaired
An Alliance crew does the work. Photos go up from site. Find more damage behind a wall, and the variation goes to the client the same day.
- 06
Costs matched
Supplier invoices are read and matched to the job as they arrive, so the cost is known as it happens rather than at month end.
- 07
Handed over
Quality checked by an inspector who doesn't work for the crew. Signed off. The whole record stays in Eden.
Got a portfolio for us?
Tell us what you're looking after and we'll tell you how we'd run it.